NW Indiana ER & Hospital was created with the patient in mind. Providing no-wait emergency room care with many elements of a hospital onsite, NW Indiana ER & Hospital was created to provide the best healthcare with the highest level of service.
NW Indiana ER & Hospital begins the process to quick, efficient, and concierge-level service with its front desk staff.
“Working at the front desk is super important,” said Front Desk Receptionist Elisa Ramirez. “You are the first point of contact with the patient. The way you treat them is going to set the tone for their entire experience.”
Lead Patient Access Representative Kristie Bilbo couldn’t agree more.
“Front desk staff are the face of the facility, and their work ethic shows why our team succeeds at it,” she said.
Patients in need of emergency care can be overwhelmed, nervous, and scared. NW Indiana ER & Hospital’s front office staff makes sure that every patient is greeted with a calm, welcoming face.
“Smiling faces set the tone for a smooth and comfortable visit,” said Bilbo.
In addition to a warm welcome, NW Indiana ER & Hospital’s front office staff assist patients with knowledgeable guidance.
“Working in the front office, you must quickly recognize what is going on with the patient, determine the level of emergency, align with their insurance benefits, and gather the needed information for the medical staff,” said Ramirez.
As a patient access representative, Bilbo sees the connection between the front office and the patient as key to NW Indiana ER & Hospital’s success.
“As the lead patient access representative, I serve as the liaison between the administrative team and the front desk staff,” said Bilbo. “At NW Indiana ER & Hospital, we understand that healthcare doesn’t have to be scary and stressful. If I can make it just a little bit easier or more comfortable for a patient or family, it makes me proud.”
NW Indiana ER & Hospital provides patients with the type of healthcare that unfortunately isn’t seen much anymore.
“We ensure that each and every person comes into the facility and feels comfort and ease,” said Bilbo. “Our facility provides them with both upstanding medical care and a warm welcome.”
In addition to a welcoming facility, Ramirez believes it is the staff that truly sets NW Indiana ER & Hospital apart.
“NW Indiana ER & Hospital offers an experience that I could never compare to anywhere else,” said Ramirez. “It's hard to come across a hospital where they treat you like family and welcome you with bright spirits and smiling faces.”
Nervous or anxious patients can be sure that NW Indiana ER & Hospital’s front office will take the time to support them and put them at ease.
“We have plenty of goodies that we hand out to patients to help them,” said Ramirez. “We have stuffed animals for the little ones, and we are always willing to sit down and help patients fill out any forms and answer any of their questions.”
Knowledgeable and patient-centered, NW Indiana ER & Hospital’s staff work together to provide unparalleled service.
“The front desk staff at NW Indiana ER & Hospital is truly one of a kind,” said Bilbo. “They go above and beyond to help patients and staff. Truthfully, there is no limit to what this entire staff can do.”
To learn more about NW Indiana ER & Hospital, please visit nwindianaer.com.