Simon Ratliff, Chief Executive Officer at Northwest Health - La Porte and Northwest Health – Starke, has appointed Andrea Back, BSN, as its new Director of Quality and Patient Experience Champion.
In her new role, Back will oversee all aspects of quality assurance, patient safety and patient experience initiatives at Northwest Health – La Porte and Starke. With a commitment to excellence and a passion for improving patient outcomes, she will work closely with the medical staff and administrative team to uphold the highest standards of care.
"We are pleased that Andrea has moved into this very important role," said Ratliff. "Her track record in improving overall hospital patient experience and implementing quality improvement strategies will be valuable as we continue to prioritize the well-being of our patients and excellence in healthcare delivery."
Back has more than 30 years of healthcare experience. She began her career in nursing at Northwest Health – La Porte, and then moved into various roles while increasing responsibilities that included Director of Physician Quality with Northwest Medical Group, and Director of Patient Experience with Northwest Health – La Porte and Starke. She has a Bachelor of Science in Nursing from Saint Joseph’s College in Rensselaer, Indiana.
About Northwest Health
Northwest Health is a comprehensive healthcare system committed to providing communities in Northwest Indiana with high-quality, accessible healthcare—from highly specialized care and surgical services to more routine primary care. The system of more than 60 access points includes three hospitals, five emergency departments, urgent care centers, outpatient surgery centers, an ambulance service, and physician offices. A team of more than 3,000 employees work together with the more than 700 physicians on its medical staffs. For more information, visit NWHealthIN.com.