A Vertically-Integrated Real Estate Company.
Weiss Entities develops, invests, and manages a portfolio of properties across Northwest Indiana and the Chicagoland region.
The role
The Community Manager is accountable for their property’s overall operations. The purpose of the role is to effectively supervise, manage and coordinate persons, activities and available resources in order to accomplish each property’s objectives as set forth by leadership These objectives will include maximizing occupancy levels, income and property values; monitoring expenditures; and ensuring the property is managed in accordance with industry standards. In addition, the Community Manager is responsible to see that each property follows and abides by all company polices.
Essential Duties and Responsibilities include (but not limited to):
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the industry
- Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property
- Create and ensure adherence to budgets
- Manage all aspects of leasing and renewal activities
- Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy
- Perform primary duties within our property management softwares
- Oversee processing of applications to ensure rapid turnover of vacant apartments while following selection criteria
- Ensure new residents are properly moved in and departing residents are property moved out; including deposit account and collections
- Analyze processes and procedures to ensure optimum efficiency levels
- Maintain positive customer relations with current and prospective residents
- Initiate and implement policies/procedures to address resident concerns; e.g. service requests, noise complaints, etc.
- Supervise apartment community staff including performance management, discipline, and timekeeping
- Communicate frequently with leadership on vital needs of the community
- Ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits
- Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances
- Develop and maintain positive relations with tenants, contractors, local community and groups or associations
- Perform evictions, utility shut-offs and landlord liens as required on delinquent rents
- Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance
- Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently
- Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security
- Communicate important information to residents with well-written and verbal and professional communication
- Carry out other duties as assigned by your supervisor
- Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment
Desired Skills and Competencies:
- Well versed and successful in employee relations
- An understanding of Budgets, NOI and cash flow
- Experienced in property financial analysis and must be able to read and understand financial reports
- Must be able to handle crisis appropriately
- Must be able to communicate effectively in the organization, both verbally and in writing
- A complete understanding of Fair Housing
- A thorough understanding of apartment rent collection procedures
Education and Experience:
- At least five (5) years of management experience in the field of residential property management
- Ability to multi-task and prioritize
- Exhibit strong attention to detail
- Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands
- Experience in Yardi and Revenue Management preferable
Weiss Entities is an Equal Opportunity Employer
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Experience level:
- 5 years
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Valparaiso, IN 46383: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 5 years (Required)
- industry: 5 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person