Increase in Fraudulent Calls
Over the past week, several REGIONAL members have reported receiving phone calls or text messages from someone claiming to be the REGIONAL Fraud Department. These scam callers may be using spoofed caller ID information to mimic real REGIONAL phone numbers.
These callers have attempted to convince our members to reveal sensitive information such as account numbers, debit and credit card numbers, passwords/PINs, Social Security Numbers, birthdates, addresses and more.
We Will Never Call You to Verify Account Information
The only time we will ever ask for account information is when you call us. We will ask you to verify a few details to ensure that we know we are really speaking with you.
But REGIONAL (or any financial institution) will not call or text you out of the blue to ask you to verify anything about your account. Remember: you already gave us your personal information when you opened the account. We gave you your account number, card number, and other account details; we already have it, and we will never contact you to verify it.
Also note that REGIONAL will never ask you to purchase gift cards in any amount to resolve an issue with your account or transfer funds. Gift cards, wire transfers and cryptocurrency are favorites among scammers, as they are neither traceable nor reversible.
If you’re still unsure about a call or text, do not respond by calling the phone number or following a link. Contact REGIONAL at 1-800-762-7419 to ask, especially if you provided any information. We can help you take the next steps if necessary.
Learn More About Scams
REGIONAL has a new Fraud Prevention video series on a variety of topics. We post a new video every other Wednesday. Watch on YouTube, Facebook, or at our website to learn more about scams and identity theft.