Connection, capacity, & cost: North Judson resident Kami Tupiak notices immediate improvement in service with Surf Internet

Up until 2024 when she switched to Surf Internet, GreatNews.Life Partnership & Office Coordinator Kami Tupiak had only one choice of internet provider for her home in North Judson. Having lived in North Judson for 14 years, Tupiak experienced the ups and downs of internet service in a small town, often experiencing a laggy, unreliable internet connection and even complete internet outages for hours at a time. This proved to be a challenging obstacle for her and her family, particularly when she was working from home during the COVID-19 pandemic. When Surf Internet expanded its fiber-optic internet services to North Judson in 2024, Tupiak was quick to make the switch.

She came home one day to a Surf Internet flyer on her front door announcing the company’s expansion to North Judson, complete with a business card for a service representative. Since Tupiak had heard good reports of Surf Internet’s service, she was excited to explore them as an alternative internet provider. After she and her husband decided to give that business card number a call, the service representative came to their home and explained what the installation would entail. She and her husband decided to move forward with the switch to Surf Internet, and it was swiftly installed by Surf Internet’s team from La Porte, a city just 40 minutes north of North Judson. Immediately, Tupiak and her husband witnessed a positive change in their internet connection, capacity, and cost.

“Almost instantly, everything was so much faster and clearer. There are times when I would be on my computer and have my cell phone on me while I'm working, and before, I would get text notifications for emails on my phone first. It just switched once I started the Surf Internet service. I was getting emails on my laptop before the cell phone notification, so it was an instant improvement,” Tupiak said.

Ever since that first phone call to Surf Internet, Tupiak has appreciated the company’s friendly, personalized service. 

“Surf is able to recommend the best internet plan that will fit your household and your budget, which is appreciated. They want to make sure you are taken care of the way they would want to be,” Tupiak said.

Surf Internet was considerate of Tupiak, helping her choose the right plan for her needs and making the whole implementation process smooth and painless. Although she has not needed to contact Surf Internet about any internet issues since her service has proven reliable, she would feel confident approaching a service representative with any concerns or questions based on her previous experience.

“In a way, they're providing something simple – we pay them, we get the internet – but being able to talk to an actual person means a lot,” Tupiak said. “They came out and helped us, talked us through the setup, and told us exactly where it was going to be in the yard. They were so genuinely nice about everything, and it just made it so easy to switch. That initial switch was really all we had to deal with because everything has been great.”

Tupiak has been so pleased with her service that she has recommended Surf Internet on North Judson’s community Facebook page to those who have asked for input on alternate internet options. Many of her friends have also made the switch to Surf Internet, and Tupiak has enjoyed watching the company continue to grow in North Judson.

Surf Internet, based out of Elkhart, Indiana, has been proudly serving the Great Lakes Region for 25 years. To experience the kind of reliable, neighborly service Tupiak describes, visit surfinternet.com and check service availability for your address.