Patriot INFINITI of Merrillville is awarded a 2024 Dealer of the Year Award in Indiana by car-shopping marketplace Cars.comⓇ (NYSE: CARS). The Dealer of the Year Award recognizes automotive dealerships that excel, based on average star rating, total number of reviews and dealer response to those reviews — all key drivers of repeat and referral business.1
“Cars.com provides a dealership with actionable feedback from their customers — and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, Patriot INFINITI of Merrillville went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at Cars.com. “The online experience is critical for vehicle shoppers, and dealers like Patriot INFINITI of Merrillville understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.”
Cars.com helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer’s online reputation and generate new customers.
We’re truly honored to receive the 2024 Dealer of the Year Award in Indiana from Cars.com. This recognition is a testament to our commitment to providing exceptional service to our customers. At Patriot INFINITI of Merrillville, we believe in setting the bar high for customer satisfaction, and it’s thanks to the hard work and dedication of our team, led by our general manager Michael Caccioppo, that we’ve been able to achieve this milestone. We understand the importance of the online experience in today’s car-shopping journey, and we strive to ensure that every customer receives a seamless and enjoyable experience, from their first online interaction to the moment they drive off the lot. We’re grateful to our customers for their support and feedback, and we look forward to continuing to exceed their expectations in the years to come.
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top auto dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2023 calendar year, as well as management response rate to those reviews.
A full list of winners can be found here.
1 Review statistics and winner selection is based on data from DealerRater, a leading reputation management and car-dealer review platform that is part of the Cars.com Inc. portfolio
ABOUT CARS.COM®
Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, Cars.com empowers consumers with data, content and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. Cars.com is the flagship offering from Cars.com Inc. (d/b/a Cars Commerce), an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. Learn more at www.carscommerce.inc.